¶ Dashboard Statistics
Table of Contents:
¶ Utilizing Oscar Senior’s Statistics
¶ Utilizing Oscar Senior’s Statistics:
Care providers:
- Access their schedules to see current and future workloads.
- Check the number of clients waiting to be taken care of.
- Many utilize this information to identify when times are busier and when extra help is needed.
Managing users:
- Monitor how often clients use the Oscar Enterprise app to identify actions needed.
- Have direct access to their care provider's workload, knowing when they are needed the most, who handles the most clients, and when extra help is required.
- Use statistics to make data-based decisions for the team's workload management.
¶ Data Overview
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- Data Range - Select the date range to check statistics for a specific time period (total accounts, account growth, calls, the total length of calls, and the number of call requests)
- Online Accounts - Current online clients
- Offline Accounts - Current offline clients
- Open Call Requests - Open (unfinished) call requests
- Oldest Open Requests - The date of the oldest open call request
- Total Length of Calls - Total length of calls (based on the date range) including: auto-answers calls, one-to-one calls, group calls, and webinars.
- Calls - Total number of calls (based on the date range) including: auto-answers calls, one-to-one calls, group calls, and webinars.
- Call Requests - Total number of call requests (based on the date range)
- Client Accounts - Total number of accounts (based on the date range)
¶ Messages
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