¶ Getting Started
Table of Contents:
- What are Oscar Senior's 2 types of Remote Care solutions?
- What are the differences between the 4 types of accounts?
- What does the manager/operator account look like?
- What does the client/family account look like?
- How can I access my free trial account?
¶ What are Oscar Senior's 2 types of Remote Care solutions?
Oscar Enterprise - Connects managers and care providers with their clients (and families).
Oscar Family - Connects individuals with their family members.
¶ What are the differences between the 4 types of accounts
Manager - An administrator or employee in management who has access to all settings, features, and statistics (including care provider/operator stats). A manager also has control over features and settings of operators. They can also create new accounts/apps. Think of the manager account as a “universal TV remote.”
Operator - A care provider or aide who can change the clients' settings, has control over clients' call requests and is in direct communication with clients to provide the best quality care.
Client - A care recipient who utilizes our accessible/ user-friendly interface with access to our key features such as: Video calls, care provider/family/friend messaging, entertainment apps, activity/call requests, reminders, and more.
Family - A family member or friend of the care recipient that enables them to stay connected through methods including: calls, messages, picture sharing, video calls, and more. The interface for family and friends is the same as the clients. Each client can add all of their family members for free.
Managers and Operators use the Oscar Enterprise app while Clients and Family members use the Oscar Family app.
¶ The Manager/Operator Account
The main menu consists of:
Dashboard: This tab gives a general overview of all statistics relating to both clients and operators. These statistics consist of: accounts, calls, and call requests. Managing users can also select the date range to check statistics for specific time periods.
Accounts: This tab gives an overview of all accounts. With the manager account, users can grant their designated operators access to all or just specific groups of clients. In this tab, both managers and operators can manage client accounts, make calls, and send them notifications.
Call Requests: This tab gives managers/operators access to all call requests sent by clients and ways to respond/approach them.
Apps: This tab gives managers/operators access to all the apps clients are currently or will be using. Managing users can also create new apps and manage existing ones.
Add-ons: This tab provides an overview of all Oscar Enterprise's features users have - including ones that have not been activated/utilized. If managers/operators would like to activate them, it can be done so from this tab.
Messages: This tab allows managing users to receive and send messages - create and manage chat conversations.
Devices: This tab provides an overview of devices used by both operators and clients. This tab also grants the ability to remotely log in to any of those devices/accounts.
Calls: This tab provides call details, data, and statistics relating to both care providers and clients.
Notifications: This tab simply displays notifications such as new messages or missed calls.
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¶ The Client/Family Account
The Oscar Enterprise interface was designed alongside our clients to fulfill both their and their care providers' needs. The buttons and text sizes are extra large, the interface is highly accessible and user-friendly, designed specifically for those who need it most.
Care recipients can find their main contacts on the left side of the screen. The Icons users see on the screen are fully customizable and can be personalized for a whole organization or for each client individually. These apps consist of: calls, messages, apps, call requests, contacts, daily schedule, medication reminders, and many more.
¶ Free Trial Account
We offer anyone interested in a 14-day free trial to try the service for themselves - no credit card required or strings attached. To gain access to the trial, all you have to do is fill out this quick form and we will send the trial account information within 24 hours. We will provide users with both the login and password. Once logged in, users can access all of the tabs, settings, and features.